Case Studies

This document outlines some of the procedures and materials in developing an effective case study for Mattermost software. This template can be used both to describe deployments of the open source Mattermost Team Edition or commercial deployments with Mattermost Enterprise Edition. We’re delighted to hear everyone’s story and to share it with the community.

Customer Questionaire

The below customer questionaire template helps us gather information to share with the Mattermost community on your business, your needs, and how Mattermost can help serve your organization.

We’d love your help answering some of these questions, either in email or over a phone call or video conference, to prepare a Case Study draft for your organization’s review and approval.

Please contact your Mattermost marketing contact to get started.

Business Information

Help us understand your current company’s challenges and goals, and how they fit into the landscape of your industry.

  • How long have you been in business?
  • How many employees do you have?
  • What are some of the objectives of your department at this time?

Need

Please help share some context on the need for a solution.

  • What challenges and objectives led you to look for a solution?
  • What might have happened if you did not identify a solution?
  • Did you explore other solutions prior to this that did not work out? If so, what happened?

Decision Process

Help us understand how you arrived at a decision to use Mattermost (this will help other potenial customers through their own process).

  • How did you hear about our product or service?
  • Who was involved in the selection process?
  • What was most important to you when evaluating your options?

Implementation

We’re very interested in learning about your on-boarding procedure.

  • How long did it take to get up and running?
  • Did that meet your expectations?
  • Who was involved in the process?

Solution in Action

Please share how the solution is used today.

  • Is there a particular aspect of the product or service that you rely on most?
  • Who is using the product or service?
  • What are some of the top use cases for the solution?

Results

Please share the most impressive measurable outcomes you can think of–the more numbers, the better.

  • How is the product or service helping you save time and increase productivity?
  • In what ways does that enhance your competitive advantage?
  • How much have you increased key metrics, like reducing response time, time-to-resolution and reducing time spent in meetings?

If you’re completing the questionaire by email, please send a copy of the questions completed above to your Mattermost marketing contact for next steps.

Thank you so much for being part of our community!

These Case Study procedures draw heavily from Hubspot’s How to Write a Case Study article.