Mattermost Partner Programs¶

Purchasing as a Mattermost Authorized Reseller¶

• Complete a contact form with Mattermost requesting an authorized reseller discussion, including the name of the customer to which you would like to resell.

• You’ll work with a partner manager over email, or possibly phone, to understand the details of your business and the resale transaction.

• Once the resale is approved internally, you will be provided a one-time click-sign authorized reseller agreement to complete, along with purchase order information for your customer.

  • Note: Mattermost does not accept customer purchase orders or custom terms.

• Mattermost, Inc. will then:

  • Issue you an invoice (payment due within 30 days)
  • Send the customer contact a request to complete a customer registration form, which includes an agreement to accept Enterprise Edition Subscription Terms for Purchase by Resale.
  • After the customer registration form is complete, it will be reviewed within one business day and a license key issued via email

Becoming a Mattermost Value-Added Reseller (“VAR”)¶

• Complete a contact form with Mattermost requesting a reseller discussion.

• Reseller applications are reviewed within 1-2 weeks. Resellers meeting the following criteria are invited for a partnership discussion:

  • An existing customer has inquired by purchasing Mattermost Enterprise Edition via resale
  • Your company has at least 2 years of operating history
  • If your company is located in a non-English-speaking country, you are willing and able to provide 1st and 2nd tier support in the local language, via training materials provided by Mattermost, Inc.
  • Provided partnership discussion meets expectations, a non-exclusive reseller agreement is offered to the reseller specific to geography and industry.

• Reseller works with Strategic Alliance Manager on Mattermost Enterprise Edition opportunities.

Order Processing¶

• For each customer opportunity, complete a deal registration form to be eligible for a reseller discount after the opportunity is confirmed as not in discussions about Mattermost via another company or person.

• Request a quotation from your Mattermost Strategic Alliance Manager for customer purchase, including email address of customer contact who will receive the license key.

• Sign quotation to issue a purchase order.

• Mattermost, Inc. will then:

  • Issue you an invoice (payment due within 30 days)
  • Send the customer contact a request to complete a customer registration form, which includes an agreement to accept Enterprise Edition Subscription Terms for Purchase by Resale.
  • After the customer registration form is complete, it will be reviewed within one business day and a license key issued via email

Certified Reseller Developer License

Listing Location of Key Office¶

In the partner listing, city locations follow a “concise clarity” principle:

• Cities that are not well-known, or which have very similiarly named cities in the same country, are displayed as CITY, STATE/PROVINCE, COUNTRY
• Otherwise for well-known and uniquely named cities, display is CITY, COUNTRY. For example: A well-known city with a unique name like

Johanesberg would be displayed as “Johannesburg, South Africa” and not “Johannesburg, Gauteng, South Africa”, which is unnecessarily long. Similiarly a not well-known city, like “Arvada” is referenced as “Arvada, Colorado, USA”.